Blog Archives

Contacting Technical Support

To contact technical support, simply click the link in the top right hand corner of the Team Training Portal, see the image below:

Posted in Help & Support Services

Updating personal details

To update your personal details, including your address and certificate details just hover your mouse’s cursor over the ‘Dashboard’ and then select ‘Edit Profile’ from the drop down menu. Once you arrive at the edit profile page you can update

Posted in Help & Support Services

What if I need help or get stuck?

If you need any help whilst studying your course or are having trouble understanding a topic, just contact a tutor via email using our Help & Support page.See the image below:  

Posted in Help & Support Services

Tutors Email Address

You should have received your tutors details, including an email address where they can be reached, in your welcome email and/or welcome letter. There is a section in the email/letter which is titled Tutors Details.This will contain your tutors name

Posted in Help & Support Services

When are the tutors available?

Generally speaking, the tutors at the Team Training Portal work from Monday to Friday 9:30am to 5:00pm, excluding all bank and public Holidays and a 2 week break during the festive period, (TBC).Tutors will provide unlimited email support to students and

Posted in Help & Support Services

Who is my Tutor?

You should have received your tutors details in your welcome email and/or welcome letter, there is a section in the email/letter which is titled Tutors Details.This will contain your tutors name and general email address for you to submit any

Posted in Help & Support Services

How do I contact my tutor?

The Team Training Portal tutor support team deal with all study questions, subject-related queries and assignments.To contact your tutor with any questions that you may have, just click the ‘Help & Support‘ link in the main menu. Once you are on the

Posted in Help & Support Services

How do I contact Support?

All our courses and training resources come with straight forward friendly tutor email support who are always on hand to help you with your particular course questions. Just click the ‘Help & Support’ page in the menu.See image below:

Posted in Help & Support Services

Whom can I contact other than my tutor?

Whilst your tutor is there to support your learning, we also have a dedicated Student Support team who are there to help you with all administrative queries, from login into the training portal to completion of certificates. You can contact them via

Posted in Help & Support Services
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